Returns & Exchanges
At Christmas Tree Brooklyn, we want your holiday to be perfect; if you are not completely satisfied with your tree or accessories, we offer a 24-hour freshness guarantee and hassle-free returns on all non-perishable decor.
Contact Support
Email our holiday concierge within 24 hours of delivery for live trees or within 14 days for ornaments and stands to initiate your request.
Provide Documentation
Attach a clear photo of the item and your order confirmation number so our team can quickly assess the condition of your greenery or decor.
Schedule a Pickup
For local tree exchanges, we will coordinate a time for our delivery team to drop off a replacement and remove the original tree from your home.
Receive Your Refund
Once your return is processed or the item is collected, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing